Customer Service Info

Our customer service section will help answer any and all of your questions. Customer Service Representatives are available Monday - Friday from 10 AM CST to 4 PM CST.

Call Customer Service Direct at 334-805-9255

Chat with us using the customer service support chat box at the bottom of this page. If we are not available, you may leave a message for us to contact you the following business day.

For additional departments and hours please contact us here.

FAQ's

Click on the buttons to open the collapsible content.

No worries, we're happy to help! Call, Chat or contact us here.

Call, Chat or contact us here. Please provide the Name and email used for the order.

Whether you'd like to compliment an outstanding EEO employee, suggest a change, or provide feedback about a disappointment, your comments are always welcome. Please use this form (click here).

Stay up to date on all of our sale and coupon codes by signing up for our newsletter here

Click Here to update your email notifications.

Click Here to check the status of your order.

If you are not happy with your purchase, you can return most items for a refund within 60 days of purchase as long as it is still in “sellable condition.” View our full return policy here.

Since we cannot guarantee the new item you want will be in stock when we receive your returned item, we do not accept exchanges. If you’d like to “exchange" your purchase for another item, please return your original purchase and create a new order for the replacement item. Once we receive your returned item, we will refund the item's purchased price back to the form of payment you used for the original order. You can review our full return policy here.

Click Here to see a list of estimated shipping times for in-stock merchandise to be shipped from our warehouses and delivered to you.

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. Please note: It may take 24-48 hours for your tracking information to reflect details on UPS’s website.

If you’re returning a pair of shoes or boots, we need the box back, too. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.

Yes, When returning your in-store purchase via mail you will be issued a refund in the form of a Eagle Eye Gift Card. Please review our full return policy for more details on returns.

Yes, you may return your online purchase in-store. Please review our full return policy for more details on returns.

Eagle Eye Outfitters does not currently engage in price matching nor offer a price adjustment policy.

Please click here for our return form.