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FREE SHIPPING ON ALL ORDERS OF $100 or more*

Find answers to top questions about Eagle Eye including shipping, returns, sales, military discount, gift card questions and more.


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CONTACT US FAQs

How do I contact customer service?

Customer Service Representatives are available Monday - Friday from 8 AM CST to 4:30 PM CST. Call Customer Service direct at 334-446-4971. Chat with us using the customer service support chat box at the bottom of this page. If we are not available, you may leave a message for us to contact you the following business day.

I received a notification to contact you about a problem with my order. What do I need to do next?.

Call, chat or contact us here. Please provide the name and email used for the order.

Can I cancel my online order?

We immediately start to process your order as soon as it’s placed. There may not be a delay that allows us time to cancel or change orders once they’re submitted. Please note you can return your order within the 60-days mentioned in our return policy. We apologize for any inconvenience. Contact us if you have revisions or need to cancel your order and we will do our best to oblige.

What are your store hours?

Monday • 9 AM – 7 PM
Tuesday • 9 AM – 7 PM
Wednesday • 9 AM – 7 PM
Thursday • 9 AM – 7 PM
Friday • 9 AM – 7 PM
Saturday • 9 AM – 7 PM
Sunday • Closed

We are closed Thanksgiving Day, Christmas Day, & New Years Day.

What is your store address?

3535 Ross Clark Circle, Dothan, Alabama 36303
Click here for Directions.

What if I don’t see my size or the color I want online?

Our online selection is a curated sample of what we actually carry in-store. If you do not see what you are looking for call or chat with us and we can provide more information on our full inventory list.

SHIPPING FAQs

When will my order ship or be ready for pick-up?

Once your package ships, we will send a follow-up email with tracking. Shipping orders placed before 3:00 PM CST will be shipped out same day Monday - Friday. There is no UPS/USPS shipping or delivery on Saturday & Sunday.

Once your package is ready for pick-up we will send a follow-up email notifying you. Pick-up orders usually take 2-3 hours to be processed and if placed after 3:00 PM CST will likely not be ready for pick-up until the following morning. Orders can be picked up during business hours Monday - Saturday at our Dothan store location, 3535 Ross Clark Circle.

Do I have to pay sales tax?

Per Federal law, Eagle Eye Outfitters must charge for sales tax in states we have a physical store, so Alabama is subject to sales tax. Due to the Supreme Court ruling from Wayfair vs. South Dakota we also must charge sales tax for customers living in Georgia, Florida and Kansas.

How to find a missing package that shows as delivered or what do I do if my package is stolen after delivery?

If your tracking information shows that your package was delivered, but you can't find it:

  1. Verify the shipping address
  2. Look for a notice of attempted delivery
  3. Look around the delivery location for your package
  4. See if someone else accepted the delivery
  5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
    • Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival
    • If the package has still not arrived, file a lost/stolen report with your carrier:
      • UPS
      • USPS

If you have a doorbell camera or outdoor security camera with footage of stolen packages, immediately contact the policy and file a police report. Also, contact the carrier with the tracking number and file a claim. If you don’t have a doorbell camera but seriously suspect something has been stolen from your stoop, call the police.

Falling victim to theft is never fun. We hope this guide will help you resolve the situation. Unfortunately, Eagle Eye Outfitters cannot be held responsible for packages after UPS or the Postal Service delivers the package. All orders are shipped FOB Shipping Point. As stated in our terms of use (2. C.), title to products passes from Eagle Eye to you upon shipment, and we are not responsible for any shipping delays or problems (including the risk of loss) once the product has been shipped. We do not issue refunds or credits in the event a package is stolen. We encourage you to open a claim with whoever delivered your package (UPS or the Postal Service) and we will be glad to help you navigate that process with their own customer service agents.

Do you ship to P.O. Boxes or APO/FPO addresses?

Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Please note, express shipping is not available to these locations.

Can I ship my order to someone else?

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

How do I know when my order ships?

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

Do you offer free shipping?

We offer free ground shipping to the lower 48 states . Your order must be more than the promo amount specified before tax. This offer is for online purchases only. Free shipping may be combined with coupon codes and sale items. Free Shipping is not available on Coolers, Hemlock Hats, Bogg Bag, Luggage and ENO stands.

Do you offer free pickup instore or curbside pickup?

Same-day pickup orders will be available for pickup within 4 hours from the time you place your order. Orders placed after 3 pm will be available for pick up the next day. You will receive an email confirming your order and another one when your order is ready for pickup. We will hold your order for 7 days from when your order is ready for pickup. You can designate a pickup person during checkout or edit it later in order details. Please note, it may take up to 4 hours for the new pickup person to update. When you pick up your order go to the cashier's desk. Bring a Photo ID and copy of your Ready for Pickup Email (or show it on your phone).

ACCOUNT FAQs

How do I sign in?

If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign In’ tab, and create an account.

How do I update my account and address?

You can update your information by signing into your account, and click the ‘My Account’ tab located at the top of the screen.

How do I update my payment information?

Sign in to your account, and click the ‘My Account’ tab located at the top of your screen. Once you’re in the ‘My Account’ section, you will be able to update your payment information.

How do I change my password?

Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any changes to your account.

How can I reset my password?

In the ‘My Account’ page, click on “I forgot my password”, located underneath the sign in. This will open a new window, where you’ll be asked for your email address. Enter your email, and we’ll send you a new temporary password. Follow the instructions on the email to log in with this temporary password, and how to create a new one.

What does processing mean?

Your order has now been forwarded to the warehouse for shipment. Orders usually ship in 1-3 business days. Items that require a longer shipping time are noted on the product page.

ORDER FAQs

Help! I need to cancel or change my order!

No worries, we're happy to help! Call, chat or contact us here.

How do I check the status of my order?

Click Here to check the status of your order.

When will I receive my order?

Click Here to see a list of estimated shipping times for in-stock merchandise to be shipped from our warehouse and delivered to you.

How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. Please note: It may take 24-48 hours for your tracking information to reflect details on UPS’s website.

My item is a preorder, what does that mean?

When an item is on pre-order, it means we special ordered the product directly from the manufacturer, because at the time of your order the item you wanted was not in stock at Eagle Eye. We will ship the product to you as soon as it becomes available from the manufacturer.

A product on my order is not available. What does that mean?

Sometimes products are ordered before the inventory on our site has updated. In cases of products with low inventory, orders that are processed first will be allocated the stock. We will contact you as soon as possible via email or phone to inform you that a product you have ordered is out of stock. Please don't hate us. We try our best to keep this from happening. We try and pull all items that only have 2 left in-stock from our online store.

What if I don’t see my size or the color I want online?

Our online selection is a curated sample of what we actually carry in-store. If you do not see what you are looking for call or chat with us and we can provide more information on our full inventory list.

RETURNS & EXCHANGES FAQs

What is your return policy?

If you are not happy with your purchase, you can return most items for a refund within 60 days of purchase as long as it is still in “sellable condition.” View our full return policy here.

Can I exchange an item?

Since we cannot guarantee the new item you want will be in stock when we receive your returned item, we do not accept exchanges. If you’d like to “exchange" your purchase for another item, please return your original purchase and create a new order for the replacement item. Once we receive your returned item, we will refund the item's purchased price back to the form of payment you used for the original order. You can review our full return policy here.

How do I return a pair of shoes/boots?

If you’re returning a pair of shoes or boots, we need the box back, too. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.

If I purchase in-store, can I return via mail?

Yes, when returning your in-store purchase via mail you will be issued a refund in the form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card. Please review our full return policy for more details on returns.

If I purchase online, can I return in-store?

Yes, you may return your online purchase in-store. Please review our full return policy for more details on returns.

Where can I get a return form?

Click here to print a return form.

How will I be refunded for my return

Your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card.

How long does it take to receive my refund?

Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. Please note: refunds do not include shipping costs paid on your original order (if applicable).

COMPANY FAQs

Who is Eagle Eye Outfitters?

Learn more about us here.

What is your mission?

Our origin is family oriented and community focused, our products are outdoor and specialty apparel related, and our mission is to glorify God through service.

Does Eagle Eye Outfitters give back?

Learn more about our efforts here.

How can I find out about job openings with Eagle Eye?

To browse through our current job opportunities, check out our Careers section.

Where can I leave feedback of my online or in-store experience?

Whether you'd like to compliment an outstanding EEO employee, suggest a change, or provide feedback about a disappointment, your comments are always welcome. Please contact us here to leave feedback.

How do I request a donation or sponsorship?

For donation or sponsorship requests, please click here.

What are your general rules for giveaways?

Click here for more information

What are your store hours?

Monday • 9 AM – 7 PM
Tuesday • 9 AM – 7 PM
Wednesday • 9 AM – 7 PM
Thursday • 9 AM – 7 PM
Friday • 9 AM – 7 PM
Saturday • 9 AM – 7 PM
Sunday • Closed

We are closed Thanksgiving Day, Christmas Day, & New Years Day.

What is your store address?

3535 Ross Clark Circle, Dothan, Alabama 36303
Click here for Directions.

Do you have locations in other states?

We have one brick-and-morter store located in Dothan, AL. To learn more about our history, click here.

PAYMENTS FAQs

The address I typed is correct, but it's not being accepted. What should I do?

Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please call our Customer Center at 334-446-4971.

Why does my card show two charges?

"Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization falls off under 72 hours from when you ordered.

For your security, we may pre-authorize $1 to verify your billing address and credit/debit card information. If successful, we’ll charge the full amount of your purchase (plus sales tax and shipping) once your order ships. If this $1 pre-authorization fails, we will not authorize your purchase. The $1 pre-authorization will drop off from your account within 2-3 business days."

Can I get a price adjustment for items now on sale?

Currently we do not participate in adjustments, however if you would like to speak to our Customer Service please call 334-446-4971.

Do you price match?

Eagle Eye Outfitters does not currently engage in competitor price matching nor offer a price adjustment policy.

Do I have to pay sales tax?

Per Federal law, Eagle Eye Outfitters must charge for sales tax in states we have a physical store, so Alabama is subject to sales tax. Due to the Supreme Court ruling from Wayfair vs. South Dakota we also must charge sales tax for Georgia, Florida and Kansas.

PROMOS, DISCOUNTS, & SALES FAQs

Are there any sales or coupons available right now?

Stay up to date on all of our sale and coupon codes by signing up for our newsletter here.

What is your coupon policy?

"We may offer coupons or promo codes for our store or shopeagleeye.com directly through our emails, mailers, or customer service representatives. Coupons may be used only once in Eagle Eye Outfitters or online at ShopEagleEye.com. One coupon per purchase.

Coupons are not valid towards sale products, previous orders, gift cards, special orders, or with other promotions, offers, or coupons. Not valid for cash or equivalent. Some manufacture exclusions may apply ONLINE or in-store (see vendor exclusions below). To redeem coupons online, enter the promotion code in the cart page or at checkout. Eagle Eye Outfitters reserves the right to change, amend, modify, suspend, continue or terminate sale without notice.

Some manufacture exclusions may apply ONLINE including but not limited to the following brands: Patagonia, The North Face, YETI, UGG, Bogg Bag, Sperry, Birkenstock, Chaco, Rainbow, FRYE, Kuhl, Lacrosse, & OTBT.

Please contact us if you have any questions.

Where can I update my email notifications on sales, coupons, and weekly emails?

Click here to update your email notifications.

Do you have a military discount?

We offer 10% off to Veterans & members of the Military for 10% off full price items.

Verify your eligibility for a military discount by clicking here. After successful verification through SheerID, you'll receive a single-use promo code you can use for a discounted purchase on the shopeagleeye.com. Our verification process is powered by SheerID, our verification partner. You will not be contacted by SheerID outside of any requests for additional information in regard to your military verification status. You can learn more about the SheerID verification process here.

You can use the military discount once every 30 days, but you’ll need a new promo code each time. Once you’re ready to shop again, you can re-verify your status to receive a new promo code.

You can receive the military discount both in-store & online. To be verified in-store, show the store associate your valid military ID.

Do you offer free shipping?

We offer free ground shipping to the lower 48 states . Your order must be more than the promo amount specified before tax. This offer is for online purchases only. Free shipping may be combined with coupon codes and sale items. Free Shipping is not available on Coolers, Hemlock Hats, Bogg Bag, Luggage and ENO stands.

Do you have flash sales?

Yes, a flash sale is a discount or promotion offered online and/or in-store for a short period of time. Each flash sale is different. Subscribe to our emails to be notified about these types of sales. A flash sale is a discount or promotion that runs for a short period of time online and/or in-store. Each flash sale may differ based on the quantity in stock or designated rules for the specific flash sale. Generally, a flash sale runs 24 hours or less. Flash sale items cannot be combined with other promotions. Returns/exchanges on flash sale items will be refunded at the flash sale purchase price. Flash sales are spontaneous and are announced via email.

When are your seasonal sales?

"At the end of each season, we offer a limited selection of apparel and gear at promotional pricing. Check out our sale pages for our best discounts on outdoor gear and apparel.

  • Men's Sale
  • Women's Sale
  • Kids’ Sale

Do you have vendor exclusion online?

Yes, some manufacture exclusions may apply ONLINE including but not limited to the following brands: YETI, UGG, Bogg Bag, Sperry, Birkenstock, Chaco, Rainbow, FRYE, Kuhl, Lacrosse, The North Face, Patagonia, & OTBT.

Please contact us if you have any questions.

GIFT CARDS FAQs

Do you have gift cards?

Yes, we currently have two types of gift cards.

  • Online eGift Card - must be used online only
  • Physical Gift Card - can be used online and in-store

How can I use a Physical Gift Card/eGift Card online?

These can be used in combination with a credit card. To redeem online, enter the unique card number and PIN at checkout.

How can I check the balance?

Click here to check your gift card balance.

How will I receive a Physical Gift Card/eGift Card?

Online eGift Cards are emailed within 24 hours of purchase, or can be emailed on a selected date.

Physical Gift Cards are shipped via mail or in-store pickup depending on your selection at checkout.

Why isn't my Gift Card being accepted?

Please verify the unique code and PIN number are entered exactly as displayed on the Gift Card. If you still have issues, contact our Customer Service at 334-446-4971.

If you’ve purchased a Gift Card in or before 2005, you cannot redeem this Gift Card online. Please bring this card in-store to exchange it for a Gift Card that can be used online, or use it on an in-store purchase.

Terms & Conditions for Physical Gift Cards/eGift Cards:

Gift Cards/eGift Cards can be used to purchase merchandise at shopeagleeye.com and at Eagle Eye Outfitters retail store.

To check the balance of your Gift Card/eGift Card, call the number provided on the card. You must possess the Gift Card/eGift Card number and PIN number in order to check your balance. Gift Cards/eGift Cards can be redeemed only for merchandise and cannot be redeemed for cash or applied as payment to any account. No variance from these terms and conditions will be allowed except in those states where legally required. Use of the Gift Cards/eGift Card constitutes acceptance of the terms and conditions.

Gift Cards/eGift Cards cannot be returned online, or in-store, and no special offer may be used to purchase a Gift Card/eGift Card. Gift Cards/eGift Cards cannot be redeemed for cash (except in states where legally required), and are not refundable if lost or stolen. Gift boxes are not available for Gift Cards.

If a physical Gift Card is lost or stolen, please provide the original or recent sales receipt indicating the date of purchase, along with photo identification. A replacement card will be issued for the dollar value remaining on the card at the time you reported the card lost or stolen. You must present a sales receipt showing a balance on the Gift Card in order for a replacement card to be issued.

REWARDS FAQs

Do you have a rewards program?

We are currently developing a new customer rewards system. Sign up to receive our emails to be notified when we launch this exciting new program.

 

Don't see the answer to your questions? Contact us directly. Customer Service Representatives are available Monday - Friday from 10 AM CST to 4 PM CST. Call Customer Service Direct at 334-446-4971 or chat with us using the customer service support chat box at the bottom of this page.