Returns and Exchanges Policy
If you are not happy with your purchase, you can return most items for a refund within 60 days of purchase as long as it is still in “sellable condition.” Merchandise must be in original purchase condition to be eligible for refund or exchange. This means the item should be unworn (aside from trying it on), tagged, unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging. Refunds are only given in the original form of payment (including debit cards & gift cards). Shipping charges are not refundable for any reason on returns. To print our return form click here.
- Swimwear & undergarments are FINAL SALE.
- Gift cards are FINAL SALE & will not be replaced if lost, stolen, or used without authorization.
- There is a 30-day return policy on all sunglass purchases made online. Returned frames must be in saleable condition (saleable condition is the exact condition you receieved the item).
- See here for more details.
HOW DO I RETURN A PAIR OF SHOES/BOOTS?
If you’re returning a pair of shoes or boots, we need the box back, too. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.
CAN I EXCHANGE AN ITEM?
Our exchanges are processed as new orders. Begin by following the return process for your order. Then place a new order for the size/color you need. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. Shipping charges may apply to new orders. If you have any questions, please call our Customer Service Department at 334-446-4971 Monday-Friday 8 a.m. to 4:00 p.m. CST.
IF I PURCHASE IN-STORE, CAN I RETURN VIA MAIL?
Yes, When returning your in-store purchase via mail you will be issued a refund in the form of an Eagle Eye Gift Card. Please review our full return policy for more details on returns.
IF I PURCHASE ONLINE CAN I RETURN IN-STORE?
Yes, you may return your online purchase in-store. Please review our full return policy for more details on returns.
HOW WILL I BE REFUNDED FOR MY RETURN?
Your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. Please note: refunds do not include shipping costs paid on your original order (if applicable).
PROOF OF PURCHASE
Proof of purchase is required for ALL returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.
Please make sure that the item(s) you wish to return and our Return Form is included with your return shipment. You may return merchandise using the postal carrier of your choice. Our packaging is reusable! Feel free to return the product in the same package we used to send it to you. Postage is not prepaid for returns; you are responsible for paying shipping charges to return products to us. For your protection, we advise that you use a trackable shipping method to send us your return.
The address to send your return to is:
Eagle Eye Outfitters
Attention: Returns Department
3535 Ross Clark Circle
Dothan, AL 36303
Returns are usually processed within 2-4 business days upon receiving your package. Transactions can only be refunded after approximately 24-48 hours after the payment is processed.
DO YOU PRICE MATCH?
Eagle Eye Outfitters does not currently engage in price matching nor offer a price adjustment policy.
If you still have any questions, concerens or comments about our return policy, please fill in the form below: