Free Shipping

We process and ship orders in the order they were received. Once your order is shipped you will receive an email with the tracking information. Once your package is ready for pickup we will send an email notifying you. Please wait for this email, or call 344-446-4887, to avoid arriving prior to your order being ready for pickup. During peak sales season such as our 50% off sale, BOGO, and Black Friday and Cyber Monday order processing can take longer than usual, we ask that you be patient with as we are working as quickly as we can can to get your orders ready for shipment. Orders can be picked up during business hours Monday - Saturday at our Dothan store location, 3535 Ross Clark Circle.

Unfortunately, we cannot guarantee delivery for the United Parcel Service and the United States Postal Service. At this time, UPS and USPS have suspended all guarantees.

Per Federal law, Eagle Eye Outfitters must charge for sales tax in states where we have a brick-and-mortar store. Hence, Alabama is subject to sales tax. In most states, there will be a sales tax charge due to the Supreme Court ruling from Wayfair vs. South Dakota. If you have any questions regarding your state's specific tax requirement, please reach out to Customer Service at orders@eagleeyeoutfitters.com.

If your tracking information shows that your package was delivered, but you can't find it:

1. Verify the shipping address
2. Look for a notice of attempted delivery
3. Look around the delivery location for your package
4. See if someone else accepted the delivery
5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail

• Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival
• If the package has still not arrived, file a lost/stolen report with your UPS or USPS carrier

If you have a doorbell camera or outdoor security camera with footage of packages being stolen, immediately contact the police and file a police report. Also, contact the carrier with the tracking number and file a claim. If you don’t have a doorbell camera but seriously suspect something has been stolen from your stoop, call the police.

For additional information and to reach out to our Customer Support Team, please visit our Lost Package Claim Center. Please note we are unable to assist if notified after 30 days of suspected lost package date.

Unfortunately, Eagle Eye Outfitters cannot be held responsible for packages after UPS or the Postal Service delivers the package. All orders are shipped FOB Shipping Point. As stated in our terms of use (2. C.), title to products passes from Eagle Eye to you upon shipment, and we are not responsible for any shipping delays or problems (including the risk of loss) once the product has been shipped.

Orders that ship to P.O. Boxes or Military APO/FPO addresses will only ship via US Postal Service. Please note that express shipping is not available to these locations.

Yes, orders can ship to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

We offer free ground shipping to the lower 48 states . Your order must be more than the promo amount specified before tax. This offer is for online purchases only. Free shipping may be combined with coupon codes and sale items. Coupon codes may bring the cart total below the Free Shipping amount. Free Shipping is not available on Coolers, Hemlock Hats, Luggage, Simply Totes, ENO stands or any Oversized Item.

We process orders in the order they were received. Once your order is ready you will receive an email it is ready for pickup. Please wait for this email, or call 344-446-4887, to avoid arriving prior to your order being ready for pickup. We will hold your order for 7 days from when your order is ready for pickup. You can designate a pickup person by entering their name under the shipping address at checkout. When you pick up your order go to the cashier's desk. Or call the phone number listed on the curbside pickup sign located in the parking lot to the right of our building for curbside pickup.

If you received an email that states your order was delivered but you did not receive it, please do the following:
1. Have you double checked the address that was entered on the order to make sure it is the correct address?
2. Have you double checked camera footage or checked with neighbors to see if they accidentally received your package?
3. Have you waited at least one day from when the shipment was marked as delivered? (Sometimes the package arrives one day after it is marked as delivered.)

If you have done the previous two steps, our lost package claim center will help guide you in what to do if you feel your package is lost. If you wait more than 30 days to notify us of a lost package, we will not be able to file a lost package claim at that time.
Please visit our Lost Package Claims Center to begin your claim.

Our shipping department recommends that you place your orders as soon as possible to allow maximum time to ensure delivery. The last day to order before Christmas for possible delivery by Christmas is December 16th.*

*Please note, delivery dates are not guaranteed. Once a package leaves our facility, any carrier errors or delays are out of our control.

If you are not happy with your purchase, you can return most items for a refund within 60 days of purchase as long as it is still in “sellable condition.” View our full return policy here.

Since we cannot guarantee the new item you want will be in stock when we receive your returned item, we do not accept exchanges. If you’d like to “exchange" your purchase for another item, please return your original purchase and create a new order for the replacement item. Once we receive your returned item, we will refund the item's purchased price back to the form of payment you used for the original order. You can review our full return policy here.

If you’re returning a pair of shoes or boots, we need the box back, too. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.

Yes, when returning your in-store purchase via mail you will be issued a refund in the form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card. Please review our full return policy for more details on returns.

Yes, you may return your online purchase in-store. Please review our full return policy for more details on returns.

Click here to print a return form.

Your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card.

Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. Please note: refunds do not include shipping costs paid on your original order (if applicable).

If you received your order and something was incorrect in what you received, please notify us within 2 weeks of the receipt of your order (with proof of the error) so we can try to correct the error. If notified after 2 weeks, we are not able to verify the order error and may be unable to correct the issue at that time. You can reach out to our Customer Support Team via chat, or email us at orders@eagleeyedothan.com.