Free ground shipping is valid for qualifying orders of $100 or more before taxes.
The qualifying lower 48 U.S. states will be sent via economy or priority ground shipping unless an expedited shipping option is chosen for an additional cost.
Free shipping is not applicable towards orders that contain Bogg Bags, Simply Totes, Hemlock Hats, San Diego Hat Company, Luggage, ENO Stands, YETI Coolers, physical gift cards, or ANY oversized item.
Promo cannot be redeemed for cash. Terms of offer are subject to change.
Free Pickup In-Store or Curbside
Don’t want to wait for delivery? Buy online and pick it up in store — for FREE! Take advantage of this great free program from Eagle Eye.
Orders can be picked up 9:00 AM - 6:00 PM, Monday-Saturday. We will email you when you’re order is ready for pickup. Please wait for this email, or call 334-446-4887, to avoid arriving before your order is ready.
If you’d like to pickup curbside, drive over to 3535 Ross Clark Circle, and head to the side of the building where the employee entrance is located. Look for the curbside pickup sign and park in one of the open spots. Call (334) 796-8902 to let us know you’re here. We’ll ask for your name and what type of car you’re in. You can remain in your car and we’ll bring your order out to you. You will need your order number and name for verification.
If you’d like to pickup in-store, head inside and speak to a cashier at the register. They will happily retrieve your order.
- At this time, all shipping arrival estimates are NOT a guarantee.
- Please note that our shipping partners are doing the best they can during difficult circumstances to deliver your order quickly and safely. Some shipments my experience unforeseen delays. We appreciate your understanding and patience.
- The majority of our shipments are sent via Priority Mail. Priority Mail is a 2-3 day delivery service provided by the United States Postal Service. Click link for Priority Mail delivery map https://www.usps.com/priority-mail/map/
- International — At this time we are not accepting international orders. Sorry for the inconvenience.
- Certain packages may be sent via UPS and/or customers can select UPS as the shipment method when placing their order. For UPS Shipping info, see below.
- There is NO UPS/USPS regular or expedited shipping or delivery on Saturday and/or Sunday. All orders (including Ground, Economy, 2-Day, 3-Day, or Next Day) placed after 12:00 pm Friday will be shipped out on Monday.
The ground shipping map (below) illustrates the number of transit days required for a UPS Ground delivery.
UPS Shipping Speed Notes & Restrictions
- 2-Day NOT available with oversized orders
- Next-Day NOT available with oversized orders
- Alaska / Hawaii — While we can ship packages to Alaska and Hawaii with Expedited shipping methods (2-Day, 1-Day) they are not always guaranteed by UPS based on the final destination and there could be a delay of 1 business days. Free shipping on $100+ orders is not valid to Alaska or Hawaii.
- Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS Service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.
When will my order ship or be ready for pickup?
We process and ship orders in the order they were received. Once your order is shipped you will receive an email with the tracking information. Once your package is ready for pickup we will send an email notifying you. Please wait for this email, or call 344-446-4887, to avoid arriving prior to your order being ready for pickup. During peak sales season such as our 50% off sale, BOGO, and Black Friday and Cyber Monday order processing can take longer than usual, we ask that you be patient with as we are working as quickly as we can can to get your orders ready for shipment. Orders can be picked up during business hours Monday - Saturday at our Dothan store location, 3535 Ross Clark Circle.
Do you guarantee delivery dates from UPS and USPS?
Unfortunately we cannot guarantee delivery for the United Parcel Service and the the United States Postal Service. At this time UPS and USPS has suspended all guaranties due to the coronavirus pandemic.
Do I have to pay sales tax?
Per Federal law, Eagle Eye Outfitters must charge for sales tax in states we have a physical store, so Alabama is subject to sales tax. Due to the Supreme Court ruling from Wayfair vs. South Dakota we also must charge sales tax to customers living in Arkansas, Georgia, Florida, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, New Jersey, North Carolina, Ohio, and Virginia.
How to find a missing package that shows as delivered or what do I do if my package is stolen after delivery?
If your tracking information shows that your package was delivered, but you can't find it:
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
- Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival
- If the package has still not arrived, file a lost/stolen report with your UPS or USPS carrier
If you have a doorbell camera or outdoor security camera with footage of packages being stolen, immediately contact the police and file a police report. Also, contact the carrier with the tracking number and file a claim. If you don’t have a doorbell camera but seriously suspect something has been stolen from your stoop, call the police.
Falling victim to theft is never fun. We hope this guide will help you resolve the situation.
Do you ship to P.O. Boxes or APO/FPO addresses?
Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Please note, express shipping is not available to these locations.
Can I ship my order to someone else?
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.
How do I know when my order ships?
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
Do you offer free shipping?
We offer free ground shipping to the lower 48 states . Your order must be more than the promo amount specified before tax. This offer is for online purchases only. Free shipping may be combined with coupon codes and sale items. Free Shipping is not available on Coolers, Hemlock Hats, Bogg Bag, Luggage and ENO stands.
Do you offer free pickup instore or curbside pickup?
Same-day pickup orders will be available for pickup within 4 hours from the time you place your order. Orders placed after 3 pm will be available for pick up the next day. You will receive an email confirming your order and another one when your order is ready for pickup. We will hold your order for 7 days from when your order is ready for pickup. You can designate a pickup person by entering their name under the shipping address at checkout. later in order details. When you pick up your order go to the cashier's desk. Bring a Photo ID and copy of your Ready for Pickup Email (or show it on your phone).
Order says it was delivered but I have not received it.
If you received an email that states your order was delivered but you did not receive it, please do the following. 1.) Check all around your property and check with neighbors in case it was delivered there. 2.) We also advise you to wait one day as sometimes it will arrive the following day. If you have done the previous two steps, please reach out to our Customer Support Team at email@example.com and we can assist in helping you file a lost package claim with the appropriate shipping provider. If you wait more than 30 days to notify us of a lost package, we will not be able to file a lost package claim at that time.
What is your return policy?
If you are not happy with your purchase, you can return most items for a refund within 60 days of purchase as long as it is still in “sellable condition.” View our full return policy here.
Can I exchange an item?
Since we cannot guarantee the new item you want will be in stock when we receive your returned item, we do not accept exchanges. If you’d like to “exchange" your purchase for another item, please return your original purchase and create a new order for the replacement item. Once we receive your returned item, we will refund the item's purchased price back to the form of payment you used for the original order. You can review our full return policy here.
How do I return a pair of shoes/boots?
If you’re returning a pair of shoes or boots, we need the box back, too. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.
If I purchase in-store, can I return via mail?
Yes, when returning your in-store purchase via mail you will be issued a refund in the form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card. Please review our full return policy for more details on returns.
If I purchase online, can I return in-store?
Yes, you may return your online purchase in-store. Please review our full return policy for more details on returns.
Where can I get a return form?
Click here to print a return form.
How will I be refunded for my return?
Your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card.
How long does it take to receive my refund?
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. Please note: refunds do not include shipping costs paid on your original order (if applicable).
There was an error in what I received for my order.
If you received your order and something was incorrect in what you received, please notify us within 2 weeks of the receipt of your order (with proof of the error) so we can try to correct the error. If notified after 2 weeks, we are not able to verify the order error and may be unable to correct the issue at that time. You can reach out to our Customer Support Team via chat, or email us at firstname.lastname@example.org.