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Free Shipping on Orders $100+! *Exclusions Apply

If you are not happy with your purchase, you can return most items for a refund within 60 days of purchase as long as it is still in “sellable condition.” Merchandise must be in original purchase condition to be eligible for refund. This means the item should:

  • be unworn (aside from trying it on)
  • tagged
  • unwashed
  • devoid of any stains, scuffs, tears, or mysterious smells
  • needs to be in its original packaging
  • Shoebox needs to be in original condition 

Sunglass Policy There is a 30-day return policy on all sunglass purchases made online. Returned frames must be in sellable condition and in the original case and box (sellable condition is the exact condition you received the item).

Refunds are only given in the original form of payment (including debit cards & gift cards). Shipping charges are not refundable for any reason on returns. For in-store pickups, the return policy deadline begins on the date you purchase, not when you pickup. To print our return form click here.

FINAL SALE ITEMS

  • All headwear and headgear
  • BOGO Sales
  • Swimwear
  • Undergarments
  • Socks
  • Face Masks
  • Gift Cards (They will also not be replaced if lost, stolen, or used without authorization.)
  • ALL SALES ARE FINAL WHEN ITEM(S) ARE PURCHASED AT 50% OFF OR MORE ORIGINAL MSRP. NO REFUNDS OR EXCHANGES ALLOWED.

If FINAL SALE items are mailed back without prior manager approval, you will be required to pay shipping to return the item(s) to your address or forfeit the product.


SOMETHING WRONG WITH YOUR ORDER?

We are human and occasional errors can occur. If you happened to receive your order and something was missing, or there is an error with one of products you ordered and received:

  • We must be notified within 7 business days of the receipt of the order with proof of the error. 
  • Please email us at orders@eagleeyedothan.com with pictures to help expedite the process.
  • Please note, if we are notified after 7 business days of the order receipt, we will not be able to validate the error.

For additional order questions, check our our Order FAQs.


HOW TO RETURN AN ORDER

Please make sure that the item(s) you wish to return and our Return Form is included with your return shipment.

  • Per our Return Policy, return postage is not prepaid, nor do we provide prepaid return labels for your order unless the item was deemed a mistake by Eagle Eye Outfitters or damaged during transit. Customers are responsible for paying return shipping charges to return products to us, whether they are the wrong size, color, or any other reason.
  • You do not need prior authorization to send back an item for a return and you can use the shipping carrier of your choice.
  • Our packaging is reusable! Feel free to return the product in the same package we used to send it to you.
  • For your protection, we advise that you use a trackable shipping method to send us your return.
  • We need the original shoe box back if you’re returning a pair of shoes or boots. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper (however please do not tape the brown paper to the shoe box as this damages the shoe box) or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund. The shoe box needs to be in original sellable condition.
  • Please be aware that the Original Bogg Bags are large and considered an oversized item. Return shipping costs can can be $20 or more depending on the senders shipping location, shipping carrier, and number of bags being returned. 
  • Once we receive the item(s) to be returned, we will refund the cost of the item(s) plus any applicable tax, if they in alignment with our return policy. Eagle Eye Outfitters does not refund the initial shipping cost. That cost was used to deliver and ship the original order to you. You will receive an email when the refund has been issued and please note it can take up to 3-5 business days for the refund to fully post to your account.

The address to send your return to is:

Eagle Eye Outfitters
Attention: Returns Department
3535 Ross Clark Circle
Dothan, AL 36303

Returns are typically processed within 2-4 business days upon receiving your package. Transactions can only be refunded after approximately 24-48 hours after the payment is processed.

RETURN FAQs

  • Can I exchange an item?

  • How do I return a pair of shoes/boots?

  • If I purchase in-store, can I return via mail?

  • If I purchase online, can I return in-store?

  • Where can I get a return form?

  • How will I be refunded for my return

  • There was an error in what I received for my order.

SHIPPING FAQs

  • When will my order ship or be ready for pickup?

  • Do I have to pay sales tax?

  • How to find a missing package that shows as delivered or what do I do if my package is stolen after delivery?

  • Do you ship to P.O. Boxes or APO/FPO addresses?

  • Can I ship my order to someone else?

  • How do I know when my order ships?

  • Do you offer free shipping?

  • Do you offer free pickup in-store or curbside pickup?

  • Order says it was delivered but I have not received it.