Since we cannot guarantee the new item you want will be in stock when we receive your returned item, we do not accept exchanges. If you’d like to “exchange" your purchase for another item, please return your original purchase and create a new order for the replacement item. Once we receive your returned item, we will refund the item's purchased price back to the form of payment you used for the original order.

If you’re returning a pair of shoes or boots, we need the box back, too. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.

Yes, when returning your in-store purchase via mail you will be issued a refund in the form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card. Please include the name on the order, contact information, date purchased or original receipt.

Yes, you may return your online purchase in-store.

Click here to print our Return Form.

Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. Please note: refunds do not include shipping costs paid on your original order (if applicable).

If you received your order and something was incorrect in what you received, please notify us within 1 week of the receipt of your order (with proof of the error) so we can try to correct the error. If notified after 1 week, we will not be able to verify the order error and may be unable to correct it at that time. You can reach out to our Customer Support Team via chat, or email us at orders@eagleeyedothan.com.

We fulfill orders in the order they were received. Once your package ships, we will send a follow up email with tracking. There is no UPS/USPS shipping or delivery on Saturday & Sunday. Once your package is ready for pickup we will send a follow up email notifying you. Please wait for this email or call 334-446-4887 to ensure you do not arrive prior to your order being available for pickup. Orders can be picked up during business hours Monday - Saturday at our Dothan store location, 3535 Ross Clark Circle.

Per Federal law, Eagle Eye Outfitters must charge for sales tax in states where we have a brick-and-mortar store. Hence, Alabama is subject to sales tax. In most states, there will be a sales tax charge due to the Supreme Court ruling from Wayfair vs. South Dakota. If you have any questions regarding your state's specific tax requirement, please reach out to Customer Service at orders@eagleeyeoutfitters.com.

If your tracking information shows that your package was delivered, but you can't find it:

1. Verify the shipping address
2. Look for a notice of attempted delivery
3. Look around the delivery location for your package
4. See if someone else accepted the delivery
5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail

• Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival
• If the package has still not arrived, file a lost/stolen report with your UPS or USPS carrier

If you have a doorbell camera or outdoor security camera with footage of packages being stolen, immediately contact the police and file a police report. Also, contact the carrier with the tracking number and file a claim. If you don’t have a doorbell camera but seriously suspect something has been stolen from your stoop, call the police.

For additional information and to reach out to our Customer Support Team, please visit our Lost Package Claim Center. Please note we are unable to assist if notified after 30 days of suspected lost package date.

Unfortunately, Eagle Eye Outfitters cannot be held responsible for packages after UPS or the Postal Service delivers the package. All orders are shipped FOB Shipping Point. As stated in our terms of use (2. C.), title to products passes from Eagle Eye to you upon shipment, and we are not responsible for any shipping delays or problems (including the risk of loss) once the product has been shipped.

Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Please note, express shipping is not available to these locations.

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

We offer free ground shipping to the lower 48 states . Your order must be more than the promo amount specified before tax. This offer is for online purchases only. Free shipping may be combined with coupon codes and sale items. Use of a coupon code may bring the total below the Free Shipping amount. Free Shipping is not available on Coolers, Hemlock Hats, Luggage, ENO stands and ANY oversized item.

We process orders in the order they were received. Once your order is ready you will receive an email it is ready for pickup. Please wait for this email, or call 344-446-4887, to avoid arriving prior to your order being ready for pickup. We will hold your order for 7 days from when your order is ready for pickup. You can designate a pickup person by entering their name under the shipping address at checkout. When you pick up your order go to the cashier's desk. Or call the phone number listed on the curbside pickup sign located in the parking lot to the right of our building for curbside pickup.

If you received an email that states your order was delivered but you did not receive it, please do the following. 1.) Check all around your property and check with neighbors in case it was delivered there. 2.) We also advise you to wait one day as sometimes it will arrive the following day. If you have done the previous two steps, please reach out to our Customer Support Team at orders@eagleeyedothan.com and we can assist in helping you file a lost package claim with the appropriate shipping provider. If you wait more than 30 days to notify us of a lost package, we will not be able to file a lost package claim.