If you are not happy with your purchase, you can return most items for a refund within 60 days of purchase as long as it is still in “sellable condition.” Merchandise must be in original purchase condition to be eligible for refund. This means the item should:

• be unworn (aside from trying it on)
• tagged with the original product tag
• unwashed
• devoid of any stains, scuffs, tears, or mysterious smells
• needs to be in its original packaging
• shoebox needs to be in original condition 
• shipped back to us in a manner that does not deform or damage the product(s)

Bogg Bag Returns

We are unable to accept Bogg Bag returns when:

• Bags are sent back to us with the same size bag shipped inside each other
• Handles not stored in a down, untwisted position
• Missing original product tag
• Missing clear insert bags
• Have marks scuffs or appearance of being used
• Shipped back in the same original packaging
• Purchased during limited time Discontinued Bogg Bag color sale

In accordance with our return policy, we are unable to provide prepaid shipping labels and/or cover the cost of your return. Colors may appear different from the photos online due to lighting and background differences. Size of each bag is on each product description, we encourage customers to review this information prior to purchasing to avoid paying return shipping costs due to ordering the wrong size.

Please be aware that Original Bogg Bags are large and considered an oversized item by USPS and UPS. Return shipping costs for one Original Bogg Bag can be $20 or more depending on the senders shipping location, shipping carrier, and the number of bags being returned.

Sunglass Policy — There is a 30-day return policy on all sunglass purchases made online. Returned frames must be in sellable condition and in the original case and box (sellable condition is the exact condition you received the item).

Refunds are only given in the original form of payment (including debit cards & gift cards). Shipping charges are not refundable for any reason on returns. For in-store pickups, the return policy deadline begins on the date you purchase, not when you pickup. To print our return form click here.

FINAL SALE ITEMS

• All headwear and headgear
• BOGO Sales
• $5, $10, $20, $30, $40, $50 Summer Blowout Sale Items
• $10 & $20 Sale Items
• Limited time discontinued Bogg Bag colors sale
• Swimwear
• Undergarments
• Socks
• Face Masks
• Gift Cards (They will also not be replaced if lost, stolen, or used without authorization.)
• ALL SALES ARE FINAL WHEN ITEM(S) ARE PURCHASED AT 51% OFF OR MORE ORIGINAL MSRP. NO REFUNDS OR EXCHANGES ALLOWED.

If FINAL SALE items will have a red slash or red "x" on the product tag. If final sale items are mailed back without prior manager approval, you will be required to pay shipping to return the item(s) to your address or forfeit the product.

SOMETHING WRONG WITH YOUR ORDER?

We are human and occasional errors can occur. If you happened to receive your order and something was missing, or there is an error with one of products you ordered and received:

• We must be notified within 7 business days of the receipt of the order with proof of the error. 
• Please email us at orders@eagleeyedothan.com with pictures to help expedite the process.
• Please note, if we are notified after 7 business days of the order receipt, we will not be able to validate the error.
• If your package arrives damaged, please keep all contents including the original box as we will need photos to start a damage claim with the carrier. Please contact us immediately to file a claim.
• We cannot be held responsible for lost packages, damaged packages, or stolen packages/items. If you believe your package to be lost or misdelivered, you can file a claim using our Lost Package Claims Center.

For additional order questions, check our our Order FAQs.

HOW TO RETURN AN ORDER

Please make sure that the item(s) you wish to return and our Return Form is included with your return shipment.

• Per our Return Policy, return postage is not prepaid, nor do we provide prepaid return labels for your order unless the item was deemed a mistake by Eagle Eye Outfitters or damaged during transit. Customers are responsible for paying return shipping charges to return products to us, whether they are the wrong size, color, or any other reason.
• Please note: Devices can have a significant impact on how online product photos appear. The display resolution, color calibration, and screen size of different devices can all affect the way images are perceived by users. Devices often have different color profiles and calibrations, leading to variations in color reproduction. A product photo that appears vibrant and accurate on one device might look dull or distorted on another. We will not be able to offer any accommodations or prepaid return labels for the color not arriving as expected. We will gladly allow returns using our standard return process.
• You do not need prior authorization to send back an item for a return and you can use the shipping carrier of your choice.
• Our packaging is reusable! Feel free to return the product in the same package we used to send it to you.
• For your protection, we advise that you use a trackable shipping method to send us your return.
• We need the original shoe box back if you’re returning a pair of shoes or boots. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper (however please do not tape the brown paper to the shoe box as this damages the shoe box) or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund. The shoe box needs to be in original sellable condition.
• Please be aware that the Original Bogg Bags are large and considered an oversized item. Return shipping costs can can be $20 or more depending on the senders shipping location, shipping carrier, and number of bags being returned. 
• Once we receive the item(s) to be returned, we will refund the cost of the item(s) plus any applicable tax, if they in alignment with our return policy. Eagle Eye Outfitters does not refund the initial shipping cost. That cost was used to deliver and ship the original order to you. You will receive an email when the refund has been issued and please note it can take up to 3-5 business days for the refund to fully post to your account.

The address to send your return to is:

Eagle Eye Outfitters
Attention: Returns Department
3535 Ross Clark Circle
Dothan, AL 36303

Returns are typically processed within 2-4 business days upon receiving your package. Transactions can only be refunded after approximately 24-48 hours after the payment is processed.

RETURN FAQs

SHIPPING FAQs