If you are not happy with your purchase, you can return most items for a refund within 60 days of purchase as long as it is still in “sellable condition.” Merchandise must be in original purchase condition to be eligible for refund or exchange. This means the item should
- be unworn (aside from trying it on)
- devoid of any stains, scuffs, tears, or mysterious smells
- needs to be in its original packaging.
Sunglass Policy - There is a 30-day return policy on all sunglass purchases made online. Returned frames must be in sellable condition (sellable condition is the exact condition you received the item).
Refunds are only given in the original form of payment (including debit cards & gift cards). Shipping charges are not refundable for any reason on returns. For in-store pickups, the return policy deadline begins on the date you purchase, not when you pickup. To print our return form click here.
FINAL SALE ITEMS
- All headwear and headgear
- Gift Cards (They will also not be replaced if lost, stolen, or used without authorization.)
- ALL SALES ARE FINAL WHEN ITEM(S) ARE PURCHASED AT 51% OFF OR MORE ORIGINAL MSRP. NO REFUNDS OR EXCHANGES ALLOWED.
If FINAL SALE items are mailed back without prior manager approval, you will be required to pay shipping to return the item(s) to your address or forfeit the product.
HOW TO RETURN AN ORDER
Please make sure that the item(s) you wish to return and our Return Form is included with your return shipment.
- You may return merchandise using the postal carrier of your choice.
- Our packaging is reusable! Feel free to return the product in the same package we used to send it to you.
- Postage is not prepaid for returns; you are responsible for paying shipping charges to return products to us.
- For your protection, we advise that you use a track-able shipping method to send us your return.
- If you’re returning a pair of shoes or boots, we need the box back, too. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.
The address to send your return to is:
Eagle Eye Outfitters
Attention: Returns Department
3535 Ross Clark Circle
Dothan, AL 36303
Returns are typically processed within 2-4 business days upon receiving your package. Transactions can only be refunded after approximately 24-48 hours after the payment is processed.
Can I exchange an item?
Since we cannot guarantee the new item you want will be in stock when we receive your returned item, we do not accept exchanges. If you’d like to “exchange" your purchase for another item, please return your original purchase and create a new order for the replacement item. Once we receive your returned item, we will refund the item's purchased price back to the form of payment you used for the original order.
How do I return a pair of shoes/boots?
If you’re returning a pair of shoes or boots, we need the box back, too. Also, please don’t treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you return it. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund.
If I purchase in-store, can I return via mail?
Yes, when returning your in-store purchase via mail you will be issued a refund in the form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. You cannot receive cash returns on purchases made with a credit card.
If I purchase online, can I return in-store?
Yes, you may return your online purchase in-store.
Where can I get a return form?
How will I be refunded for my return
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. Please note: refunds do not include shipping costs paid on your original order (if applicable).
When will my order ship or be ready for pick-up?
"Once your package ships, we will send a follow-up email with tracking. Shipping orders placed before 3:00 PM CST will be shipped out same day Monday - Friday. There is no UPS/USPS shipping or delivery on Saturday & Sunday.
Once your package is ready for pick-up we will send a follow-up email notifying you. Pick-up orders usually take 2-3 hours to be processed and if placed after 3:00 PM CST will likely not be ready for pick-up until the following morning. Orders can be picked up during business hours Monday - Saturday at our Dothan store location, 3535 Ross Clark Circle."
Do I have to pay sales tax?
Per Federal law, Eagle Eye Outfitters must charge for sales tax in states we have a physical store, so Alabama is subject to sales tax. Due to the Supreme Court ruling from Wayfair vs. South Dakota we also must charge sales tax for customers living in Georgia, Florida and Kansas.
How to find a missing package that shows as delivered or what do I do if my package is stolen after delivery?
If your tracking information shows that your package was delivered, but you can't find it:
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
- Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival
- If the package has still not arrived, file a lost/stolen report with your carrier:
If you have a doorbell camera or outdoor security camera with footage of stolen packages, immediately contact the policy and file a police report. Also, contact the carrier with the tracking number and file a claim. If you don’t have a doorbell camera but seriously suspect something has been stolen from your stoop, call the police.
Do you ship to P.O. Boxes or APO/FPO addresses?
Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Please note, express shipping is not available to these locations.
Can I ship my order to someone else?
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.
How do I know when my order ships?
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
Do you offer free shipping?
We offer free ground shipping to the lower 48 states . Your order must be more than the promo amount specified before tax. This offer is for online purchases only. Free shipping may be combined with coupon codes and sale items. Free Shipping is not available on Coolers, Hemlock Hats, Bogg Bag, Luggage and ENO stands.
Do you offer free pickup instore or curbside pickup?
Same-day pickup orders will be available for pickup within 4 hours from the time you place your order. Orders placed after 3 pm will be available for pick up the next day. You will receive an email confirming your order and another one when your order is ready for pickup. We will hold your order for 7 days from when your order is ready for pickup. You can designate a pickup person during checkout or edit it later in order details. Please note, it may take up to 4 hours for the new pickup person to update. When you pick up your order go to the cashier's desk. Bring a Photo ID and copy of your Ready for Pickup Email (or show it on your phone).
Don't see the answer to your questions? Contact us directly. Customer Service Representatives are available Monday - Friday from 10 AM CST to 4 PM CST. Call Customer Service Direct at 334-446-4971 or chat with us using the customer service support chat box at the bottom of this page.