Free shipping is valid for qualifying orders of $100 or more before taxes. The qualifying lower 48 U.S. states will be sent via economy ground shipping unless an expedited shipping option is chosen for an additional cost. This promotion is not applicable towards orders that contain ENO Stands, YETI Coolers, or gift cards. Cannot be redeemed for cash. Terms of offer are subject to change.
FREE PICKUP INSTORE
Buy online and pick it up in store—for FREE! Don't want to wait for delivery? Take advantage of this great free program from Eagle Eye! Shop our great selection of clothing, shoes, and accessories online and choose to pick up in store when you add an item to your bag. Once you're done shopping and you buy the items in your bag, all you have to do is wait for the notification that your order is ready at our store, 3535 Ross Clark Circle! Bring your government-issued ID and pickup notification email with you when you pick up your order. .
U.S. GROUND MAP
Business days in transit from: DOTHAN, AL 36303
* Shipping orders placed Monday - Friday before 3:00 PM CST will be shipped out same day (excluding holidays). UPS Delivers Packages Monday - Friday, (Excluding Holidays). Service to some remote areas also may require additional delivery days. Additional delivery days may be required in the case of an undeliverable address or an unforeseen circumstance outside of Eagle Eye's control, such as a strike, a natural disaster or severe weather.
All days listed are business days, which are Monday - Friday and exclude Federal US Holidays
|Shipping Speed||Notes & Restrictions|
|Ground||FREE for orders over $100|
|2 Day||Not available with oversized orders|
|Next Day||Not available with oversized orders|
|Pick up in store||Always Free|
Alaska / Hawaii
While we can ship packages to Alaska and Hawaii with Expedited shipping methods (2-Day, 1-Day) they are not always guaranteed by UPS based on the final destination and there could be a delay of 1 business days. Free shipping on $100+ Orders is not valid to Alaska or Hawaii.
At this time we are not accepting international orders. Sorry for the inconvenience.
Please refer to our shipping map to determine the estimated days it would take to deliver to your location. The Last days to guarantee Christmas Delivery (Weather Permitting) are:
GROUND: Friday, December 14 ...Extended to 11:59 PM CST on Monday, December 17th
We are making sure your packages arrive on time and have decided to extend our Guaranteed Christmas Delivery Dates! If you place an order for ground shipping between now and 11:59 PM CST on Monday, December 17th we will guarantee delivery by Christmas (Weather Permitting). That means if you live outside of our 1-2 day shipping window we will automatically UPGRADE your packages shipping to 2 or 3-day shipping at no additional cost!
3 DAY SELECT: Monday, December 17 (See Above Upgrade Information)
2 DAY: Tuesday, December 18 (See Above Upgrade Information)
NEXT DAY: Wednesday, December 19
PICK-UP IN-STORE: Monday, December 24
- Order before 3 pm CST
- Pick up before 5 pm CST
When will my order ship or be ready for pick-up?
Once your package ships, we will send a follow-up email with tracking. Shipping orders placed before 3:00 PM CST will be shipped out same day Monday - Friday. There is no UPS/USPS shipping or delivery on Saturday & Sunday.
Once your package is ready for pick-up we will send a follow-up email notifying you. Pick-up orders usually take 2-3 hours to be processed and if placed after 3:00 PM CST will likely not be ready for pick-up until the following morning. Orders can be picked up during business hours Monday - Saturday at our Dothan Location, 3535 Ross Clark Circle.
Do I have to pay sales tax?
Per Federal law, Eagle Eye Outfitters must charge for sales tax in states we have a physical store, so Alabama is subject to sales tax.
What does processing mean?
Your order has now been forwarded to the warehouse for shipment. Orders usually ship in 1-3 business days. Items that require a longer shipping time are noted on the product page.
My item is back ordered. What does that mean?
When an item is on backorder, it means we special ordered the product directly from the manufacturer, because at that time of your order the item you wanted was not in stock at Eagle Eye. We will ship the product to you as soon as it becomes available from the manufacturer.
A product on my order is not available. What does that mean?
Sometimes products are ordered before the inventory on our site has updated. In cases of products with low inventory, orders that are processed first will be allocated the stock. We will contact you as soon as possible via email or phone to inform you that a product you have ordered is out of stock. Please don't hate us we try out best to keep this from happening. We try and pull all items that only have 2 left in-stock from our online store.
Find a missing package that shows as delivered or What do I do if my package is stolen after delivery?
If your tracking information shows that your package was delivered, but you can't find it:
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
What is your return policy?
If you aren't happy with your purchase, you can return most items for an exchange or refund within 60 days of purchase long as it's still in "sellable condition.” To read our full return/refund/exchange policy, click here.
How do I return my product?
You can either bring your product(s) and your invoice to Eagle Eye Outfitters in Dothan, Alabama, or you can mail the product(s) back to us. Please pack and ship your merchandise using the postal carrier of your choice. Our packaging is reusable! Feel free to return the product in the same package we used to send it to you. Postage is not prepaid for returns; you are responsible for paying shipping charges to return products to us. For your protection, we advise that you use a traceable shipping method to send us your return. The address to send your return to is:
Eagle Eye Outfitters
Attention: Returns Department
3535 Ross Clark Circle
Dothan, AL 36303