Hurricane Michael Impacting Shipments

Due to the threat of Hurricane Michael, we will be closed on Wednesday, October 10, 2018. Online orders placed after Tuesday, October 9th, 4:00 PM CST will not be processed until we return to the office.

Thursday operations will be determined Wednesday evening based on the impact of the hurricane.

We are keeping an eye on conditions and will keep you further updated with any delays to shipping services. UPS will work to ensure the safety of their employees while minimizing the effects on service. They are putting contingency plans in place to help ensure the shipments arrive at their final destinations as quickly as conditions permit.

 

FREE Shipping* on ALL Orders over $100 (Can be combined with coupon codes and sale items)

*Free ground shipping to the lower 48 states only. Order must be more than $ specified before tax. Online purchases only. Not available on coolers or ENO stands.

 


 

U.S. GROUND MAP

Business days in transit from: DOTHAN, AL 36303

 UPS Ground Map

Shipping orders placed Monday - Friday before 3:00 PM CST will be shipped out same day (excluding holidays).  UPS Delivers Packages Monday - Friday, (Excluding Holidays). Service to some remote areas also may require additional delivery days. Additional delivery days may be required in the case of an undeliverable address or an unforeseen circumstance outside of Eagle Eye's control, such as a strike, a natural disaster or severe weather.

All days listed are business days, which are Monday - Friday and exclude Federal US Holidays

Shipping SpeedNotes & Restrictions
Ground FREE for orders over $100
2 Day Not available with oversized orders
Next Day Not available with oversized orders
Pick up in store Always Free

 

Alaska / Hawaii

While we can ship packages to Alaska and Hawaii with Expedited shipping methods (2-Day, 1-Day) they are not always guaranteed by UPS based on the final destination and there could be a delay of 1 business days. Free shipping on $100+ Orders is not valid to Alaska or Hawaii.

International

At this time we are not accepting international orders. Sorry for the inconvenience.  

  


 When will my order ship or be ready for pick-up?

Once your package ships we will send a follow up email with tracking. Shipping orders placed before 3:00 PM CST will be shipped out same day Monday - Friday. There is no UPS/USPS shipping or delivery on Saturday & Sunday. 


Once your package is ready for pick-up we will send a follow up email notifying you. Pick-up orders usually take 2-3 hours to be processed and if placed after 3:00 PM CST will likely not be ready for pick-up until the following morning. Orders can be picked up during business hours Monday - Saturday at our Dothan Location, 3535 Ross Clark Circle.

 

Do I have to pay sales tax? 

Per Federal law, Eagle Eye Outfitters must charge for sales tax in states we have a physical store, so Alabama is subject to sales tax.

 

What does processing mean?

Your order has now been forwarded to the warehouse for shipment. Orders usually ship in 1-3 business days. Items that require a longer shipping time are noted on the product page.

 

My item is backordered. What does that mean? 

When an item is on backorder, it means we special ordered the product directly from the manufacturer, because at that time of your order the item you wanted was not in stock at Eagle Eye. We will ship the product to you as soon as it becomes available from the manufacturer.

 

A product on my order is not available. What does that mean?

Sometimes products are ordered before the inventory on our site has updated. In cases of products with low inventory, orders that are processed first will be allocated the stock. We will contact you as soon as possible via email or phone to inform you that a product you have ordered is out of stock. Please don't hate us we try out best to keep this from happening. We try and pull all items that only have 2 left in-stock from our online store. 

 

Find a missing package that shows as delivered or What do I do if my package is stolen after delivery?

If your tracking information shows that your package was delivered, but you can't find it:

  1. Verify the shipping address
  2.  Look for a notice of attempted delivery
  3. Look around the delivery location for your package
  4. See if someone else accepted the delivery
  5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
    • Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
    • If the package has still not arrive, file a lost/stolen report with your carrier:
If you havea doorbell camera or outdoor security camera with footage of stolen packages immedatley contact the policy and file a police report. Also, contact the carrier with the tracking number and file a claim. If you don’t have a doorbell camera, but seriously suspect something has been stolen from your stoop, call the police.  

Falling victim to theft is never fun. We hope this guide will help you resolve the situation. Unfortunately, Eagle Eye Outfitters cannot be held responsible for packages after UPS or the Postal Service delivers the package. All orders are shipped FOB Shipping Point. As stated in our terms of use (2. C.), title to products passes from Eagle Eye to you upon shipment, and we are not responsible for any shipping delays or problems (including risk of loss) once the product has been shipped. We do not issue refunds or credits in the event a package is stolen. We encourage you to open a claim with whoever delivered your package (UPS or the Postal Service) and we will be glad to help you navigate that process with their own customer service agents. 

 

What is your return policy?

If you aren't happy with your purchase, you can return most items for an exchange or refund within 60 days of purchase long as it's still in "sellable condition.” To read our full return/refund/exhcange policy, click here

 

How do I return my product? 

You can either bring your product(s) and your invoice to Eagle Eye Outfitters in Dothan, Alabama, or you can mail the product(s) back to us. Please pack and ship your merchandise using the postal carrier of your choice. Our packaging is reusable! Feel free to return the product in the same package we used to send it to you. Postage is not prepaid for returns; you are responsible for paying shipping charges to return products to us. For your protection, we advise that you use a traceable shipping method to send us your return. The address to send your return to is:

Eagle Eye Outfitters
Attention: Returns Department
3535 Ross Clark Circle
Dothan, AL 36303